You’ve done it! As the super efficient dental office manager you are, you’ve helped grow the practice, maxed out your chair time, and now are ready to open up a second (or 3rd or 50th) office. Congratulations!
But, the even harder work is about to begin.
Among myriad other things, you’ve got to:
We can’t help you with all the little details, but we can help ensure that you set the new location up in such a way that you have perfect visibility into what goes on in each office, and solidifying the foundation to scale up quickly – at a minimal cost.
Once you have more than a single location, you face a variety of challenges:
How will you access it all?
How will you access it all?
Do you have communication in place to ensure this.
How will you ensure compliance in each location since you can only be in one place at a time?
Where will data be housed and who will have access?
How will patient data be secured?
How will you gain insight into the business processes, revenue, new patients and attrition in each office?
Can you easily access the info you need from each location for vital reports?
One big plus in acquiring a new practice is the great likelihood of more revenue coming in. But there are other advantages, too. When you combine practices, you can increase your purchasing power – and this can be a huge gain when it comes to investing in new technology.
Do you let that new practice operate as usual, or do you go for scale and efficiencies by having all locations use the same workflow?
If you decentralize your offices, each will have its own processes, procedures, and software and will manage its own billing, insurance claims, and revenue.
That makes things relatively easy in the short term. But, it could create a host of problems long term:
Loss of control in day-to day operations
Duplication of efforts in patient record keeping, billing, insurance claims
Office inefficiencies due to lack of standard procedures
Goals of the practice could get blurred
Centralized means all in one place. So, centralized insurance processing. Centralized accounting and billing. Centralized reporting. Centralized scheduling. Centralized patient data.
The advantages of centralization include:
Greater transparency and visibility
More control and accountability
Economies of scale
Consistency in procedures
Reduced operational costs
This is where your practice management software comes into play.
Rather than each location having its own practice management software and the responsibility for keeping data private and secure, an enterprise-grade package gives everyone who needs it access to any information from any location.
In a centralized environment, “staff are freed up to focus on patient care and communication instead of things like billing and insurance, and the quality of interactions with patients is much higher…” Jon Morgan, CIO of STX Healthcare Management Services
You’ve got your intra-oral cameras, x-ray machines, patient reminders, credit-card processing, accounting software, and servers that store the info you need. But often, especially if you have multiple locations, these are separate and don’t communicate with one another, leaving you to piece together what you need from a variety of sources and locations.
Wouldn’t it be great if they could all be accessed anytime and anywhere? No more need to schlep across town to get a patient’s images. No more calling the second office to check on available chair time.
Dental offices should prioritize efficient technological investments to help enhance the overall customer experience and add value to their practices…[Doing so] will result in performing dental procedures with greater precision, comfort, and efficiency than ever before, says Dan Croft, head of Healthcare Practice Solutions Group at TD Bank.
The Complete Cloud™ is a platform specifically designed for dental practices and the various software they use every day.
With it, you put all that software into a private, secure Cloud but still work on your regular desktops — and now also mobile devices — from anywhere.
AND, YOU GET: